#Customer Support.
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8x8
Cloud communications platform combining business voice, contact-centre routing, meetings and operational analytics.
Aide
Aide automates tightly scoped support cases and actions on existing helpdesks. Tested intents, least-privilege access, and reliable escalation are essential.
Amazon Lex
Amazon Lex is AWS's service for building text- and voice-based conversational interfaces. Teams model bots with intents, slots, and dialogue paths, connect business logic through AWS Lambda, and deploy the result to web apps, applications, messaging channels, or a contact centre. The current Lex V2 platform adds AI-assisted capabilities to the classic NLU model, but it remains most useful for controlled conversation flows.
Amazon Polly
Amazon Polly is a cloud-based service from Amazon Web Services (AWS) that converts text into naturally sounding speech. With advanced artificial intelligence, Polly produces realistic speech outputs from text, which can be used in various applications such as customer service, e-learning, audiobooks, or automation solutions. The API allows for easy integration into different systems and supports many languages and voices.
Avaya Experience Platform
Avaya Experience Platform is a tool for the workflow described here. Before adoption, review data handling, ownership, cost and the provider's official product information.
CallMiner Eureka
CallMiner Eureka is a conversation intelligence and speech analytics platform for contact-center environments. It helps organizations analyze customer interactions systematically rather than relying only on samples.
CallRail
CallRail is a tool for the workflow described here. Before adoption, review data handling, ownership, cost and the provider's official product information.
HubSpot Chatbot
HubSpot Chatbot is a tool for the workflow described here. Before adoption, review data handling, ownership, cost and the provider's official product information.
LiveAgent
LiveAgent is a tool for the workflow described here. Before adoption, review data handling, ownership, cost and the provider's official product information.
Observe.AI
Observe.AI is a tool for the workflow described here. Before adoption, review data handling, ownership, cost and the provider's official product information.
Zendesk
Zendesk is a tool for the workflow described here. Before adoption, review data handling, ownership, cost and the provider's official product information.